FAQ

Questions, answered.

How MotorMatch works, what it costs, and what to expect — in plain language.

The basics

What is MotorMatch?

MotorMatch is a South African car-matching service. You tell us the car, model and budget you're after — once — and we take your request to licensed dealerships across the country and bring you the closest matches, so you don't have to deal with five different salesmen.

Are you a dealership? Do I buy the car from you?

No. We don't own, stock or sell vehicles, and we don't inspect them. You buy your car directly from the dealership — our job is to find the match and keep the process clear.

Do you cover my area?

Yes. Our dealer network covers South Africa, with over 300 cars across the network, so you don't need to be in a particular city to use MotorMatch.

Do you deal in new and used cars?

Both. You can tell us which you prefer when you fill in the Find My Car form.

How long does it take to hear back?

You can expect a first response within 24–48 hours of sending your request. We'll bring your matched options to you on WhatsApp.

Fees

How much does MotorMatch cost?

One flat fee, based on the price of the vehicle:

  • R1,000 for vehicles priced under R500,000
  • R1,500 for vehicles priced between R500,000 and R1,000,000
  • R2,000 for vehicles priced over R1,000,000

We confirm the amount with you before you commit to anything. Full details are in our Terms of Service.

When do I pay?

Only after you've taken delivery of your car. There is no charge for sending an enquiry or browsing stock, and nothing is payable upfront.

What if you can't find a car I like?

Then you don't pay. No fee is payable if a suitable vehicle isn't found, or if you choose not to go ahead.

Does your fee include the price of the car?

No. The flat fee is the only charge from MotorMatch. The price of the car, and any dealership or finance charges, are agreed directly between you and the dealership or finance provider.

Why do the cars on your site say POA?

POA stands for “price on application”. Prices vary between dealerships and depend on the year, mileage and condition of the exact car, so we confirm current pricing when we send you your matched options.

Finance & documents

Can you help with finance?

Finance is arranged through the dealership. Once you've chosen an option, you send us your documents and we pass them to the dealership to get your application moving. Approval is decided by the finance provider, not by MotorMatch.

What documents will I need?

For a finance application you'll typically need your ID, a recent payslip and your bank statements (FICA documents). We'll tell you exactly what's required once you've chosen an option.

Can I search by monthly installment instead of price?

Yes. On the Find My Car form, switch the budget to “Monthly installment” and choose the amount you're comfortable paying each month.

Trade-ins

Do you accept trade-ins?

Yes. Mention your current car (make, model, year and mileage) when you send your request and we'll flag it to the dealerships from the start. The dealership inspects and values it as part of your deal. See our trade-in guide for the full steps.

Your information

What happens to my personal information?

We only share your details with dealerships to source your vehicle, and we handle your information in line with POPIA. You'll see a consent tick-box on our form, and our Privacy Policy explains everything in full.

How do I contact you?

WhatsApp either co-founder — 064 908 4237 or 079 641 8902 — or email enquiries@motormatch.co.za.

Still have a question?

Message either of us directly on WhatsApp — no call centre, no queue.

064 908 4237 079 641 8902