Introduction
MotorMatch ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA), which governs the lawful processing of personal information in South Africa.
This Privacy Policy explains what personal information we collect from you, why we collect it, how we use it, who we share it with, and what your rights are as a data subject under POPIA.
By submitting an enquiry or using our services, you confirm that you have read and understood this Privacy Policy and you consent to the processing of your personal information as described herein.
Who We Are
MotorMatch is a car brokerage service operating in South Africa. We act as an intermediary (liaison) between car buyers and licensed motor vehicle dealerships. We do not sell cars directly — we facilitate the connection between buyers and dealerships on behalf of our clients.
Business Name: MotorMatch
Website: www.motormatch.co.za
Email: info@motormatch.co.za
WhatsApp: 064 908 4237 / 079 641 8902
What Personal Information We Collect
We collect only the personal information that is necessary to provide our car brokerage service to you. This may include:
- Full name
- Phone number
- Email address
- South African ID document (certified copy)
- 6 months bank statements
- Latest payslip
- Vehicle preferences (make, model, budget, condition)
- Any additional requirements you voluntarily provide
⚠️ We will never ask for your banking passwords, PIN numbers, or any information beyond what is listed above.
Why We Collect Your Information
Your personal information is collected solely for the following purposes:
- To understand your vehicle requirements and preferences
- To source a suitable vehicle from our dealership network on your behalf
- To submit your information to a licensed dealership for the purposes of a vehicle finance application and credit assessment
- To communicate with you throughout the car buying process
- To comply with legal and regulatory obligations
We will not use your personal information for any purpose other than those stated above without obtaining your prior consent.
Who We Share Your Information With
Your personal information will only be shared with the following parties, and only to the extent necessary to fulfil the services you have requested:
- Licensed motor vehicle dealerships — for the purpose of sourcing your requested vehicle and processing a finance application
- Banks and financial institutions — via the dealership, for the purpose of assessing your vehicle finance application
🔒 Your information will NOT be sold, rented, or disclosed to any third party for marketing or any other purposes. Sharing is strictly limited to the parties involved in fulfilling your vehicle purchase.
Before we share your information with any dealership, we will obtain your explicit consent through our enquiry form or a separate consent confirmation.
Your Consent
In accordance with POPIA, we are required to obtain your informed consent before processing and sharing your personal information.
By submitting the "Find My Car" enquiry form on our website, you:
- Consent to MotorMatch collecting and processing your personal information
- Consent to MotorMatch sharing your information with relevant dealerships and financial institutions strictly for the purpose of sourcing and financing your vehicle
- Confirm that the information you have provided is accurate and true
- Acknowledge that you have read and understood this Privacy Policy
You may withdraw your consent at any time by contacting us at info@motormatch.co.za. Please note that withdrawing consent may affect our ability to provide our services to you.
How We Protect Your Information
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. These measures include:
- Secure communication channels (SSL encrypted website)
- Limiting access to your personal information to authorised team members only
- Not storing sensitive documents beyond what is necessary to complete the transaction
- Securely deleting your documents once the purpose for which they were collected has been fulfilled
How Long We Keep Your Information
We will retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Once your transaction has been completed or if you withdraw your consent, we will securely delete or destroy your personal information.
Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
- Right to access — you may request a copy of the personal information we hold about you
- Right to correction — you may request that we correct any inaccurate or incomplete information
- Right to deletion — you may request that we delete your personal information, subject to legal obligations
- Right to object — you may object to the processing of your personal information
- Right to withdraw consent — you may withdraw your consent at any time
- Right to complain — you have the right to lodge a complaint with the Information Regulator of South Africa
Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za
Cookies
Our website (motormatch.co.za) does not currently use tracking cookies or collect any data beyond what you voluntarily submit through our enquiry form.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact us: